Terms & Conditions & Cancellation Policy

Welcome to The Mind Works with Craig. These terms set out the conditions for booking, cancelling, and attending sessions. By booking a session, you agree to these terms.

1. The Nature of Reset Sessions
Reset Sessions are focused, standalone interventions designed to help you pause, reset, and gain practical strategies for change. While many people find a single session sufficient, ongoing therapy or follow-up sessions may be recommended as part of the personalised strategy discussed. Any decision to continue beyond the Reset is entirely your choice.

2. Bookings
Sessions can be booked online and are confirmed by email. Sessions are delivered either online (UK-wide) or in person, where stated.

3. Payments
All sessions must be paid for at the time of booking. Payment is accepted via PayPal via calendly.

4. Cancellations & Rescheduling
If you need to cancel or reschedule, please provide at least 48 hours notice.

Cancellations made with less than 48 hours notice, or missed appointments, are non-refundable. To cancel or reschedule, contact us via craig [@] therapywithcraig.co.uk or use the booking system.

5. Refunds
Refunds are not available once a session has been delivered. Refunds will only be provided in the event that The Mind Works with Craig cancels a session or is unable to deliver due to technical issues.

6. Right to Decline or Discontinue Therapy
The Mind Works with Craig reserves the right not to provide therapy where it is deemed unsuitable, unsafe, or outside the scope of practice. If necessary, clients will be signposted to more appropriate services.

7. Disclaimer
Sessions provided by The Mind Works with Craig are not a substitute for medical or psychiatric treatment. Outcomes vary by individual and cannot be guaranteed. Clients must be 18 or over.

8. Confidentiality & Data
Your sessions are confidential, except where disclosure is required by law. Your data is handled in accordance with GDPR and our Privacy Policy.

Click here to access our:- GDPR and Privacy policy 

9. Contact
For cancellations, rescheduling, or questions, please contact:
📧 craig [@] therapywithcraig.co.uk
📞 07900 366780