Terms & Conditions & Cancellation Policy
Welcome to The Mind Works with Craig.
These terms outline the conditions for booking, cancelling, and attending sessions. By booking a session, you confirm that you have read and agree to these terms.
1. The Nature and Purpose of Reset Sessions
The 90 Minute sessions often referred to as "Reset Sessions" or "strategy sessions" are focused, standalone interventions designed to help you pause, reset, and gain practical strategies for change.
During your session, you will receive an overview, demonstration, and/or guided practice of tools that can be used immediately.
While many people find a single session beneficial, the Reset is not intended as an ongoing therapeutic arrangement.
Although many clients experience meaningful clarity, relief, or momentum after a single Reset Session, it is important to understand that some issues are more complex than they may appear at first. Difficulties relating to long-standing habits, trauma, stress patterns, emotional eating, anxiety, or identity-based beliefs often require work that cannot be fully resolved within one standalone session.
A Reset Session is designed to provide focus, insight, and practical direction. It is not offered as a guarantee of complete resolution of any presenting issue, and outcomes will vary from person to person depending on their history, needs, and circumstances.
As part of your personalised strategy, ongoing support may be recommended. This may include:
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1:1 therapy sessions (offered in structured blocks), and/or
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Access to online courses or programmes through The Mind Works platform.
These follow-up options are entirely optional but often form part of a broader, longer-term plan for continued progress.
Any ongoing sessions or courses are billed separately and at standard rates.
2. Frequency and Eligibility
To ensure fairness and therapeutic integrity, clients may book a maximum of one Reset Session within any six-month period.
Reset Sessions are offered at a discounted introductory rate and are not available for use as ongoing therapy.
Ongoing therapy is priced at ÂŁ425 per eight-hour block or ÂŁ62.50 per individual hour.
3. Bookings
Sessions can be booked online and are confirmed by email.
Sessions are delivered either online (UK-wide) or in person, where stated.
Session availability is subject to change, and bookings are confirmed only upon receipt of payment.
4. Payments
All sessions must be paid for at the time of booking.
Payment is accepted via PayPal through the booking system (Calendly).
Receipts are automatically generated upon successful payment.
5. Cancellations & Rescheduling
If you need to cancel or reschedule, please provide at least 48 hours’ notice.
Cancellations made with less than 48 hours’ notice, or missed appointments, are non-refundable.
To cancel or reschedule, please contact craig[@]therapywithcraig.co.uk or use the booking link provided in your confirmation email.
If The Mind Works with Craig cancels or reschedules a session, you will be offered an alternative date or a full refund.
6. Refunds
Refunds are not available once a session has been delivered.
Refunds will only be provided in the event that The Mind Works with Craig cancels a session or is unable to deliver due to technical or unforeseen circumstances.
7. Right to Decline or Discontinue Therapy
The Mind Works with Craig reserves the right to decline or discontinue therapy where it is deemed unsuitable, unsafe, or outside the professional scope of practice.
In such cases, you may be signposted to an appropriate professional or service.
8. Disclaimer
All sessions provided by The Mind Works with Craig are therapeutic and educational in nature, and are not a substitute for medical or psychiatric treatment.
Outcomes vary by individual and cannot be guaranteed.
Clients must be aged 18 or over to participate.
9. Confidentiality & Data Protection
Your sessions are confidential, except where disclosure is required by law (e.g., where there is risk of harm to yourself or others).
Personal data is handled in accordance with GDPR and the Privacy Policy available on the website.
By booking, you consent to The Mind Works with Craig securely storing and processing your data for the purpose of delivering your session and maintaining professional records.
Click here to access our:- GDPR and Privacy policyÂ
Contact
For cancellations, rescheduling, or questions, please contact:
📧 craig [@] therapywithcraig.co.uk
đź“ž 07900 366780
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10. Intellectual Property & Use of Materials
All materials, exercises, frameworks, and tools provided during or after your session — including written resources, visualisations, guided practices, and course content — remain the intellectual property of The Mind Works with Craig.
These materials are made available for your personal use only and are not to be copied, reproduced, shared, sold, or distributed in any form without prior written permission.
Any recordings, downloads, or written notes provided are intended to support your personal development and therapeutic progress. They must not be used for commercial, teaching, or training purposes.
The Mind Works with Craig retains all rights to the concepts, models, and resources developed as part of the Mind Works framework, including but not limited to:
- The Process of Change
- The Tower Block model
- The Parts of Self and
Associated exercises, visualisations, and supporting materials.
Use of these materials constitutes agreement to these terms. Any unauthorised use, reproduction, or adaptation of The Mind Works intellectual property may result in legal action.
